Legal Information

Lifeline Support Programs

Lifeline is a government program that offers qualified households a discount on their monthly telephone or internet service.  Each state has its own guideline to qualify.

You can save up to $9.25 on your monthly bill.  These benefits apply to Bundled internet and local telephone service that you purchase.  These benefits will also cover your subscriber line charge.  There are other options that can help you save money, including free toll blocking and a waived deposit with toll blocking on phone service.

Lifeline is only available to subscribers who can prove their eligibility.  When you sign up for Lifeline, you must show proof of participation in a qualifying program or proof of income.  You’re eligible for Lifeline if you, your dependent, or a member of your household participates in any of the following programs:

  • Supplemental Nutrition Assistance Program (SNAP)
  • Veteran’s Pension or Survivor’s Pension
  • Medicaid
  • Federal Public Housing Assistance (FPHA)
  • Supplemental Security Income (SSI)
  • Income at or below 135% of the Federal Poverty Guidelines; see links below

Poverty Guidelines

How to Prove Income

Lifeline can only be used for one telephone line or bundled broadband internet service in your household.  You may not transfer your Lifeline discount to another person.

More information can be found at the following links:

You must notify Fastwyre if you are no longer eligible.  Your benefits will be discontinued when you no longer meet eligibility requirements or if you fail to re-certify your continued eligibility each year.

Notice:  Being a Lifeline customer does not protect you from being disconnected if you fail to pay your telephone bill.

To find out more about qualifying for Lifeline assistance, please call 800-234-9473 or click here.

To find out more about Lifeline recertification procedures, please call 855-332-3919 or click here.

For Cameron/Carlyss, Elizabeth, and Grand Lake/Moss Bluff Customers:

Lifeline Application Form
Lifeline Worksheet Form

Texas Lifeline
Contact (LIDA) Low Income Discount Administrator