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Tier 1 Managed Internet
This service receives priority over residential and basic business customers between the hours of 8 a.m. and 5 p.m. It is designed to handle normal e-mail and Internet traffic and may not meet the requirements for VPN's and VoIP calls.
Tier 2 Managed Internet
This service has a higher sustained rate than Tier 1 and would include the features, graphs, and reporting listed below. This service will be prioritized over residential, basic business, and Tier 1 users.
Managed Services Include:
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Prioritized Service Assistance in Setting up Service
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RouterFirewall Appliance
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Antivirus / Antispam
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Anti-Spyware
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Monitoring & Ongoing Maintenance
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Monthly Usage and Traffic Reporting
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IP Addressing Allocation and Management
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Router Support & Maintenance
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Local Tech Support
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